Terms of Use – End User License Agreement

Last Updated: June 27, 2026

1. Acceptance of Terms

This Agreement is a legal contract between you ("User," "you," or "your") and MyLinkLine Communications ("Company," "we," "us," or "our") governing your use of the MyLinkLine Portal, mobile applications, device monitoring services, video streaming services, and all related software and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, do not access or use the Service.

2. Eligibility and Authority to Bind

You must be at least 18 years old and able to form a legally binding contract to use the Service. If you use the Service on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity to this Agreement, in which case "you" and "your" refer to that entity. You may not use the Service if you are barred from doing so under applicable law.

3. Description of Service

MyLinkLine Communications provides an integrated platform for:

• Device Monitoring: Remote monitoring and management of IoT devices, including heartbeat tracking, status alerts, and telemetry data collection.
• Video Streaming: Emergency and on-demand video streaming through dedicated video units, including RTMP/SRT stream management and recording.
• Emergency Monitoring: Optional 24/7 emergency monitoring service. Monitoring is required for certain device types and plans (including FirstNet-based devices) and is available as an add-on for others. Not all deployments include monitoring.
• User & Company Management: Multi-tenant account management with role-based access control.
• Billing & Invoicing: Invoice management, payment processing, and financial reporting through integrated accounting systems.
• Communication Services: Real-time chat, notifications, and support features.

4. License Grant

Subject to your compliance with this Agreement, MyLinkLine Communications grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:

• Sublicense, sell, resell, or distribute the Service or any part thereof;
• Modify, reverse engineer, decompile, or disassemble any portion of the Service;
• Copy, reproduce, or create derivative works based on the Service;
• Use the Service to build a competing product or service;
• Remove, alter, or obscure any proprietary notices or labels on the Service.

5. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials;
• All activities that occur under your account;
• Ensuring that all persons who access the Service through your account are aware of and comply with this Agreement;
• Promptly notifying us of any unauthorized use of your account or any other breach of security;
• Providing accurate and complete information during registration and keeping your account information up to date.

We reserve the right to disable any user account at any time if, in our sole judgment, you have violated any provision of this Agreement.

6. Device and Equipment

Certain aspects of the Service require the use of MyLinkLine-approved devices and equipment. You agree to:

• Use only authorized and approved devices with the Service;
• Maintain devices in proper working condition;
• Not tamper with, modify, or alter device firmware or software without written authorization;
• Report any device malfunctions or irregularities promptly;
• Allow device telemetry and heartbeat data to be transmitted to the Service, including via cellular and SMS messaging from the device, for monitoring purposes.

7. Video Streaming and Recording

The Service includes video units that may stream and record video. The Service records video only and does not record audio. You acknowledge and agree that:

• We record streams for limited internal purposes such as quality control, troubleshooting, safety, and improving the Service. We do not actively monitor or review the content of streams in real time;
• Recordings are stored on our systems for a limited period in accordance with our data retention practices and are not currently made available to customers through the Service;
• Because video units are installed in elevators and similar shared spaces where obtaining individual consent from each person present is not practical, you, as the owner or operator of the premises, are responsible for complying with all applicable video-recording, surveillance, notice, and privacy laws in your jurisdiction, including posting any legally required notices or signage informing occupants that video recording may occur;
• We reserve the right to disable any stream that violates this Agreement or applicable law;
• API keys and credentials provided for video unit access are confidential and must not be shared with unauthorized parties.

8. Emergency Services — Important Limitations and Disclaimer

PLEASE READ THIS SECTION CAREFULLY. The Service, including any voice, video, or messaging features that may be used in emergency situations, is NOT a replacement for traditional landline or mobile telephone service or for primary emergency-calling services such as 911. You acknowledge and agree that:

• The Service depends on factors outside our control, including electrical power, internet and cellular/LTE network availability, third-party carriers, device condition, and adequate signal coverage, any of which may be unavailable or interrupted;
• We do not guarantee that any call, video stream, message, or alert (including any emergency call or request for assistance) will be initiated, transmitted, received, routed to emergency responders, or completed, or that any location information will be conveyed;
• The Service may not function during a power outage, network outage, or service interruption, and may not support the same emergency-calling features (including automatic location transmission) as traditional telephone service;
• You are responsible for maintaining an alternative means of contacting emergency services and for informing all users and occupants of these limitations; and
• Where required by law or by applicable elevator, building, fire, or accessibility codes, you are responsible for determining and meeting those requirements, including providing and maintaining compliant emergency communication equipment, purchasing and maintaining the appropriate level of emergency monitoring service (where required, monitoring must be active), and posting any required signage. Monitoring is required for certain device types (including FirstNet-based devices); for other deployments, you are responsible for determining whether your jurisdiction requires a monitored or answered emergency line and for selecting a service plan accordingly.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYLINKLINE COMMUNICATIONS DISCLAIMS ALL LIABILITY FOR ANY FAILURE, DELAY, OR INABILITY TO REACH EMERGENCY SERVICES OR TO TRANSMIT ANY COMMUNICATION THROUGH THE SERVICE.

9. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation;
• Transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable;
• Interfere with or disrupt the Service, servers, or networks connected to the Service;
• Attempt to gain unauthorized access to any portion of the Service or any systems or networks connected to the Service;
• Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent;
• Overload, flood, or spam the Service with excessive requests or data;
• Use the Service for any purpose that is fraudulent or otherwise illegal.

10. Intellectual Property

The Service, including all content, features, functionality, software, text, displays, images, and the design, selection, and arrangement thereof, is owned by MyLinkLine Communications, its licensors, or other providers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The MyLinkLine name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of MyLinkLine Communications. You may not use such marks without our prior written permission.

11. Feedback

If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), you grant MyLinkLine Communications a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, and incorporate the Feedback for any purpose without obligation or compensation to you.

12. Copyright Policy and DMCA Notices

We respect the intellectual property rights of others and expect users to do the same. If you believe content available through the Service infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act ("DMCA") to our designated agent at info@mylinkline.com with the information required by 17 U.S.C. § 512(c)(3), including: identification of the copyrighted work; identification of the allegedly infringing material and its location; your contact information; a statement of good-faith belief that the use is not authorized; a statement, under penalty of perjury, that the information is accurate and that you are authorized to act; and your physical or electronic signature. We may remove allegedly infringing material and terminate the accounts of repeat infringers.

13. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

You retain ownership of any data you submit to the Service. By submitting data, you grant us a limited license to use, store, and process that data solely for the purpose of providing and improving the Service. We retain data for as long as necessary to provide the Service and as required by law, after which it is deleted or anonymized in accordance with our data retention practices.

Depending on your jurisdiction, you may have rights regarding your personal information (for example, under the California Consumer Privacy Act or the EU/UK General Data Protection Regulation). Our Privacy Policy describes those rights and how to exercise them.

14. Service Availability and Modifications

We strive to ensure the Service is available at all times, but we do not guarantee uninterrupted or error-free operation. We reserve the right to:

• Modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice;
• Perform scheduled and emergency maintenance that may temporarily affect Service availability;
• Update, modify, or change the features and functionality of the Service;
• Impose limits on certain features or restrict access to parts of the Service.

We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

15. Third-Party Services

The Service may integrate with or contain links to third-party services, including but not limited to payment processing, accounting systems, and communication platforms. Your use of such third-party services is subject to their respective terms and conditions. We are not responsible for the content, policies, or practices of any third-party services.

16. Fees and Payment

Certain features of the Service may require payment of fees. You agree to pay all applicable fees as described at the time of purchase or as set forth in a separate service agreement. All fees are non-refundable unless otherwise stated. We reserve the right to change our fees upon reasonable notice. Continued use of the Service after a fee change constitutes your acceptance of the new fees.

17. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

MyLinkLine Communications does not warrant that:

• The Service will meet your specific requirements;
• The Service will be uninterrupted, timely, secure, or error-free;
• The results obtained from use of the Service will be accurate or reliable;
• Any errors in the Service will be corrected.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MYLINKLINE COMMUNICATIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Service;
• Any unauthorized access to or alteration of your data;
• Any third-party conduct on the Service;
• Any device malfunction or failure;
• Any interruption or cessation of streaming or monitoring services;
• Any other matter relating to the Service.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

19. Indemnification

You agree to indemnify, defend, and hold harmless MyLinkLine Communications and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service;
• Your violation of this Agreement;
• Your violation of any rights of another party;
• Your violation of any applicable law or regulation;
• Content you submit or transmit through the Service.

20. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach this Agreement. Upon termination:

• Your right to use the Service will immediately cease;
• We may delete your account and associated data in accordance with our data retention practices;
• All provisions of this Agreement that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may terminate your account at any time by contacting us at info@mylinkline.com.

21. Governing Law; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

Governing Law. This Agreement is governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict-of-law provisions.

Binding Arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service ("Dispute") shall be resolved by final and binding arbitration administered by a nationally recognized arbitration provider (such as the American Arbitration Association) under its then-applicable rules, rather than in court. The arbitration shall take place in the State of Utah or as otherwise mutually agreed, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve any Dispute, including any question of the scope or enforceability of this arbitration provision.

Class-Action Waiver. YOU AND MYLINKLINE COMMUNICATIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of class or representative proceeding.

Exceptions. Either party may (a) bring an individual claim in a small-claims court of competent jurisdiction, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

30-Day Opt-Out. You may opt out of this "Binding Arbitration" and "Class-Action Waiver" agreement by sending written notice to info@mylinkline.com within 30 days of first accepting this Agreement, stating your name, your account, and your intent to opt out. If you opt out, Disputes will be resolved in the state or federal courts located in the State of Utah, and you consent to the personal jurisdiction of such courts.

If the Class-Action Waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed and proceed in a court of competent jurisdiction, while the remainder of this Section shall remain in effect.

22. Export Compliance

You represent that you are not located in, and will not use the Service in or for, any country, person, or purpose prohibited by applicable export-control or economic-sanctions laws, and that you are not identified on any government restricted-party or denied-party list. You agree to comply with all applicable export and re-export control laws and regulations.

23. Changes to This Agreement

We reserve the right to modify this Agreement at any time. If we make material changes, we will notify you by posting the updated Agreement on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes your acceptance of the modified Agreement. We encourage you to review this Agreement periodically.

24. General Provisions

• Entire Agreement. This Agreement, together with our Privacy Policy and any separate service agreements, constitutes the entire agreement between you and MyLinkLine Communications regarding the Service and supersedes all prior agreements, understandings, and communications, whether written or oral.
• Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.
• No Waiver. Our failure to enforce any provision of this Agreement is not a waiver of our right to do so later, and no waiver is effective unless in writing.
• Assignment. You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, without restriction. This Agreement binds and benefits the parties and their permitted successors and assigns.
• Force Majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, power or network failures, carrier or third-party outages, labor disputes, or governmental action.
• Electronic Communications and E-SIGN Consent. You consent to receive communications, agreements, and notices from us electronically, and you agree that electronic communications satisfy any legal requirement that such communications be in writing.
• Notices. We may provide notices to you by email to the address associated with your account or by posting within the Service. You may provide notices to us at info@mylinkline.com.
• Headings. Section headings are for convenience only and do not affect the interpretation of this Agreement.

25. Contact Information

If you have any questions about this Agreement, please contact us at: